Warranties and Guarantees

Every job is backed by written warranty documentation. Here is exactly what is covered and for how long.

"A warranty is only worth the company standing behind it. We keep service records on every job so any claim is confirmed in one call."
Garage Door Service 365, Huntsville, Alabama

Warranty Coverage at a Glance

All warranties apply to residential work performed by our trained technicians. Coverage begins on the date of service.

Warranty type	Duration	What's covered	Not covered
Lifetime Spring Warranty	Lifetime	All residential garage door springs installed by our technicians	Commercial applications, improper use, or unauthorized modifications
5-Year Parts Warranty	5 Years	All parts and components installed by our technicians	Normal wear and tear, customer-supplied parts
1-Year Labor Warranty	1 Year	All labor and workmanship performed by our technicians	Damage caused by external factors or improper maintenance
100% Satisfaction Guarantee	No expiration	100% satisfaction on every job	None - we stand behind our work

All warranty claims require a return service visit. Parts covered under warranty are replaced at no parts cost. A standard labor fee applies to return visits unless the original repair is also covered under the labor warranty period.

100% Satisfaction Guarantee

Every job ends with a complete test of the door and safety systems. If you are not satisfied with the quality of our work, contact us within a reasonable time and we will return to make it right at no additional charge. This guarantee has no expiration date. It is not limited to specific parts or labor. If something is wrong with the work we did, we fix it.

This guarantee does not apply to issues caused by events outside our control, such as storm damage, vehicle impacts, or modifications made by others after our service.

How to File a Warranty Claim

No forms, no waiting on hold with a call center. The process is four steps and usually takes one phone call.

Call or text us

Call (205) 775-8365 and tell us the date of the original service, the type of work performed, and what problem you are seeing now. We pull the service record immediately.

We review your service record

Our office confirms the original technician, parts installed, and warranty terms that apply. Most claims are confirmed on the same call. You do not need to locate paperwork on your end.

Warranty service is scheduled

We schedule a return visit at no charge for covered claims. Parts under the 5-year parts warranty are replaced at no parts cost. Labor under the 1-year labor warranty is at no labor cost.

You approve the work and we complete it

The technician arrives, confirms the covered failure, performs the repair, and tests the door before leaving. You receive updated warranty documentation on the replacement work.

To start a claim, call us at (205) 775-8365. Warranty service is available Monday through Friday, 7 AM to 8 PM, and Saturday through Sunday, 8 AM to 6 PM.

Manufacturer Warranty Notes

As the installer of record, we handle warranty coordination on your behalf. You do not need to contact the manufacturer directly for claims on products we installed.

Clopay

Garage Doors

Clopay residential doors carry a Limited Lifetime warranty on steel sections against rust perforation. The Canyon Ridge collection includes a Lifetime limited finish warranty on painted steel. For the specific finish and hardware coverage terms on your Clopay product, request the warranty card for your model at time of installation.

Amarr

Garage Doors

Amarr residential steel doors carry a Limited Lifetime warranty on door sections against rust perforation. The Amarr Classica collection carries a Lifetime warranty on door sections. Hardware and weatherstripping coverage varies by product line. For full terms, request the warranty card for your specific Amarr model.

LiftMaster

Openers

LiftMaster residential openers with DC motors carry a Lifetime warranty on the motor and drive system. Battery backup units carry a 1-year warranty. Other components typically carry a 5-year parts warranty from the date of purchase. Specific terms vary by model. Request the warranty card for your LiftMaster unit at installation.

Chamberlain

Openers

Chamberlain belt-drive residential openers carry a Lifetime warranty on the motor and drive system on qualifying models, with multi-year coverage on parts and a 1-year warranty on accessories. Chain-drive model motor warranty terms vary by model. For the exact terms on your Chamberlain unit, request the warranty card at time of installation.

Manufacturer warranty terms can change. The terms above reflect our current understanding of each manufacturer's published warranty. For the most current documentation, contact us and we will provide the relevant manufacturer warranty card for your specific product.

Warranty Questions

What does the Lifetime Spring Warranty actually cover?

The Lifetime Spring Warranty covers all residential torsion and extension springs installed by our technicians. If a spring we installed breaks at any point in the future, we replace it at no parts cost. The warranty does not cover commercial applications, springs damaged by unauthorized modification, or springs damaged by an external event such as a vehicle collision. A labor charge applies for the return visit.

How do I file a warranty claim with Garage Door Service 365?

Call us at (205) 775-8365 with your name, service address, and approximate date of the original service. We look up your record and confirm warranty coverage on the same call. We then schedule a return visit. You do not need to save paperwork or a warranty card. We maintain the records.

Does the warranty transfer if I sell my home?

The Lifetime Spring Warranty, 5-Year Parts Warranty, and 1-Year Labor Warranty are tied to the service address, not the original homeowner. They transfer automatically when the home is sold. Contact us with the new owner information and new contact details so we can update the record.