Warranties and Guarantees
Every job is backed by written warranty documentation. Here is exactly what is covered and for how long.
"A warranty is only worth the company standing behind it. We keep service records on every job so any claim is confirmed in one call."
Garage Door Service 365, Huntsville, Alabama
Warranty Coverage at a Glance
All warranties apply to residential work performed by our trained technicians. Coverage begins on the date of service.
| Warranty type | Duration | What's covered | Not covered |
|---|---|---|---|
| 5-Year Parts Warranty | 5 Years | All parts and components installed by our technicians | Normal wear and tear, customer-supplied parts |
| 1-Year Labor Warranty | 1 Year | All labor and workmanship performed by our technicians | Damage caused by external factors or improper maintenance |
| We Stand Behind Our Work | After every visit | A new noise, a squeak, or anything not working right after a visit. We come back and make it right. | Normal wear on moving parts, such as a spring that breaks from everyday use, is not a defect and is not covered. Quality hardware from reputable makers lasts longer, and we tell you what we are installing. |
All warranty claims are handled with a return service visit. Parts covered under warranty are replaced at no parts cost, and labor on a covered claim is at no labor cost during the 1-year labor warranty period.
We Stand Behind Our Work
Every job ends with a complete test of the door and the safety systems. If you hear a new noise or squeak, or something is not working right after a visit, call us. We come back and make it right.
Normal wear on moving parts, such as a spring that breaks from everyday use, is not a defect and is not covered. Quality hardware from reputable makers lasts longer, and we tell you what we are installing.
How to File a Warranty Claim
No forms, no waiting on hold with a call center. The process is four steps and usually takes one phone call.
Call or text us
Call (205) 775-8365 and tell us the date of the original service, the type of work performed, and what problem you are seeing now. We pull the service record immediately.
We review your service record
Our office confirms the original technician, parts installed, and warranty terms that apply. Most claims are confirmed on the same call. You do not need to locate paperwork on your end.
Warranty service is scheduled
We schedule a return visit at no charge for covered claims. Parts under the 5-year parts warranty are replaced at no parts cost. Labor under the 1-year labor warranty is at no labor cost.
You approve the work and we complete it
The technician arrives, confirms the covered failure, performs the repair, and tests the door before leaving. You receive updated warranty documentation on the replacement work.
To start a claim, call us at (205) 775-8365. We are open 24 hours a day, 365 days a year, so you can start a claim any day.
Manufacturer Warranty Notes
As the installer of record, we handle warranty coordination on your behalf. You do not need to contact the manufacturer directly for claims on products we installed.
Clopay
Garage DoorsManufacturer warranty terms vary by model and collection. We hand you the exact terms for your Clopay door with your quote, and the warranty card for your model at installation.
Amarr
Garage DoorsManufacturer warranty terms vary by model and product line, including hardware and weatherstripping. We hand you the exact terms for your Amarr door with your quote.
LiftMaster
OpenersManufacturer warranty terms vary by model, and accessories such as battery backup carry their own terms. We hand you the exact terms for your LiftMaster unit with your quote.
Chamberlain
OpenersManufacturer warranty terms vary by model, with separate terms for the motor, the drive, parts and accessories. We hand you the exact terms for your Chamberlain unit with your quote.
Manufacturer warranty terms change by model and over time. For the current documentation on your product, contact us and we will provide the manufacturer warranty card for it.
Warranty Questions
What do the parts and labor warranties cover?
The 5-Year Parts Warranty covers parts and components installed by our technicians. The 1-Year Labor Warranty covers the labor and workmanship on the job. Both exclude normal wear and tear, customer-supplied parts, and damage from external factors or improper maintenance. Coverage begins on the date of service, and for a covered claim the replacement parts or the labor are at no charge.
Is a spring that breaks from everyday use covered?
No. Normal wear on moving parts is not a defect, and a spring that breaks from everyday use falls under normal wear. If something we installed fails because of how it was installed, or something is not working right after a visit, call us and we come back and make it right. We also tell you what we are installing, because quality hardware from reputable makers lasts longer.
Where do your doors, openers and parts come from?
We install and service all major brands and door types. We buy doors, openers and parts directly from manufacturers and factory sources, carry the common parts on the truck so most repairs are done on the spot, and back what we install with our parts and labor warranty.
How do I file a warranty claim with Garage Door Service 365?
Call us at (205) 775-8365 with your name, service address, and approximate date of the original service. We look up your record and confirm warranty coverage on the same call. We then schedule a return visit. You do not need to save paperwork or a warranty card. We maintain the records.
Does the warranty transfer if I sell my home?
The 5-Year Parts Warranty and 1-Year Labor Warranty are tied to the service address, not the original homeowner. They transfer automatically when the home is sold. Contact us with the new owner information and new contact details so we can update the record.
Questions About Your Warranty?
Call any day or request a call back. We look up your service record and confirm coverage on the first call.
(205) 775-8365
