Privacy Policy

1. Information We Collect

Personal Information

When you request our services or contact us, we may collect:

• Name and contact information (phone number, email address, mailing address)
• Service address (if different from mailing address)
• Payment information (credit card details, billing address)
• Service history and preferences
• Communications with our customer service team

Automatically Collected Information

When you visit our website, we automatically collect:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, time spent, referring website)
• Location data (approximate geographic location based on IP address)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use your information to:

• Provide Services: Schedule appointments, perform repairs, process payments
• Communicate: Send service confirmations, updates, and follow-ups
• Improve Services: Analyze usage patterns and customer feedback
• Marketing: Send promotional offers and service reminders (with your consent)
• Legal Compliance: Comply with legal obligations and resolve disputes
• Safety: Protect against fraud and ensure service quality

3. Information Sharing and Disclosure

We do not sell your personal information. We may share your information with:

Service Providers

• Payment processors for transaction processing
• Scheduling and dispatch software providers
• Marketing and analytics platforms
• Cloud storage and hosting services

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders, subpoenas, or legal processes
• Government or regulatory requests
• Protection of our rights, property, or safety
• Investigation of fraud or security incidents

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Deliver targeted advertising
• Improve website functionality

You can control cookies through your browser settings, but some features may not function properly if cookies are disabled.

5. Data Security

We implement reasonable security measures to protect your information, including:

• Encryption of sensitive data during transmission (SSL/TLS)
• Secure storage with access controls
• Regular security assessments and updates
• Employee training on data protection

Note: No method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Privacy Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Portability: Receive your data in a portable format
• Object: Object to certain processing activities

To exercise these rights, contact us at service@garagedoorservice365.com

7. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

8. Third-Party Links

Our website may contain links to third-party websites (social media, payment processors, manufacturer websites). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.

9. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, and shared
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your rights

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Sending email notifications (for significant changes)

Your continued use of our services after changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: